Did you know that you can now pay your rent online? It’s fast, easy, and secure, so why wait? Below, you’ll find some information on how to get started and a few reasons why so many others have already made the switch!
Don’t have an account? It’s easy! Just let us know you want to pay your rent online and we’ll email you an account activation link.
It only takes a few minutes to get started! Here’s what you need to do:
1. Contact us and let us know you’re interested in paying your rent online.
2. Give us your current email address so we can send you an invitation email.
3. When you get the invitation email (it will come from donotreply@appfolio.com), click on the link in the email to set up your account.
4. Create a secure password and activate your account.
That’s it! Now you can log in anytime, from anywhere and make payments, schedule payments, view your payment history, and more!
Already have an account? Click Here to enter the Tenant Portal.
For more information, contact 540-341-8950 or email: RegencyPropertyManager@outlook.com
AIR CONDITIONING/HVAC:
• Check the breakers. Make sure all are switched to the on position.
• On the thermostat, make sure fan setting is on AUTO.
• Check the filters to see if they are dirty. This will prevent air from being pulled into the system, which in turn will reduce airflow output. If filters are dirty, it is your responsibility to replace them. These filters should be checked at least once a month.
• If filters are clean, go outside the house to the compressor unit (the box unit with the fan) to see if the fan is turning. If NOT, there is usually a RESET button on the compressor unit itself. Try pressing this and see if fan begins to turn.
• If the property has gas/oil supply, make sure the pilot light is lit or you have oil/fuel in the supply tank. TENANTS ARE REQUIRED TO FAMILIARIZE THEMSELVES WITH ALL EMERGENCY SHUT OFF VALVES/SWITCHES IN THE PROPERTY.
• If there is ice on the compressor unit, the ice will need to thaw before operation can return to normal. On the inside thermostat, turn the A/C to the OFF position, leave fan setting on AUTO. It will take approximately 4 hours for a unit to thaw and operation will return to normal.
TOILET PROBLEMS:
• If running constantly, remove the top of the toilet and see if the chain is connected to the flapper and pull bar. Check to see if the flapper covers the drain hole when flushed.
• If clogged, use plunger to unclog
• If toilet is leaking or the source of the problem cannot be located, turn off the water valve at base of the toilet and submit a Maintenance Request.
REFRIGERATOR NOT COOLING:
If you have just loaded the refrigerator with groceries or have had the door open for extended time, it usually takes a few hours for it to reach optimal temperature. PLEASE LEAVE ALL SETTINGS AT THE RECOMMENDED FACTORY SETTINGS.
• If you feel any cool air on the walls of the refrigerator, just be patient, it is properly functioning.
• Make sure not to completely pack the wall of the freezer portion of the refrigerator as this compartment pulls the air from the freezer compartment to cool itself. If the freezer is cooling, the refrigerator compartment will eventually cool as well.
ANY ELECTRONICS NOT FUNCTIONING:
• 90% of the time, this is due to a tripped breaker. CHECK YOUR CIRCUIT BREAKERS and GFCI RESET BUTTONS!
• Unplug the device and plug it back in or try plugging device into another outlet.
GARBAGE DISPOSALS:
• Always run water while the disposal is operating to avoid damage to the unit. Let the water run long enough to grind all the material in the disposal. The let the water for for 10-15 seconds after turning off the disposal. Learn to recognize the sound the machine makes when completely free of garbage.
• Disposals are designed to grind up organic items only. Exceptions include: rice, pasta, banana peels, artichoke leaves, celery stalks, flower stems, coffee grounds, bones, or any item that is particularly tough. Never put paper, plastic, glass, aluminum foil, or grease in the disposal.
• Always check the power switch (usually under the sink), try the reset button (somewhere on the disposal), and remove all contents before submitting a Maintenance Request.. Remember: Stoppages are the tenant’s responsibility.
If you find you need further assistance, please log into your Tenant Portal to submit a maintenance request.
For more information, contact 540-341-8950 or email: RegencyPropertyManager@outlook.com